General
Payment
Shipping
Purchases & Returns
Environmental Handling Fees
Web Site-Related
General
Is my transaction information secure?
Yes, it is. In fact, we guarantee it.
We recognize the importance of security to our customers so we use the same technology that protects your credit card information to protect your transaction information.
Will my credit card information be secure?
You bet. Purchasing with your credit card at wayne-solutions.com is safe because we use technology that encrypts your information while you shop on our site. This means that your information is encoded and unreadable as it travels to our server. In fact, using your credit card at our web store is safer than using it at a restaurant or gas station.
Can I enhance my online shopping security?
Shopping online at wayne-solutions.com is extremely safe already but you can now take advantage of the security enhancements provided free by Verified by Visa as well.
Why should I open an online account?
Opening an online account gives you great benefits:
- Shop faster. Your personal information is pre-filled for you when you check out. This way, you don't need to type your personal information over and over again.
- Shop more conveniently. If you add something to your basket and wish to leave the site, the basket will save its contents for a week until you visit us again.
Back to Top
Payment
When does my credit card get charged?
Your credit card is not charged until the day the item is shipped.
Will I receive a receipt for my transaction?
Certainly. At the end of your transaction, you are shown an Order Summary screen. Please print this page from your browser as a receipt for your transaction. You will also receive an order confirmation and a shipping notification by email, which you can keep for your records. Please note that these emails cannot be used as a receipt.
What are the different ways I can pay for my order?
It's easy to make a purchase at wayne-solutions.com. You can pay for your order with VISA or Mastercard issued from both Canadian and American financial institutions. Please note that all of our advertised prices are in Canadian dollars.
Back to Top
Shipping
What are my shipping options?
There are several ways to receive your wayne-solutions.com order:
In-Store Pickup: Get free shipping by picking up your order at your local store.
Ground Shipping: The economical delivery method.
Express/Air Shipping: The fastest delivery….when you can't wait for your cool stuff.
Special Delivery: For heavy or bulky items that need installation (cannot be picked up in a store or shipped by Air). We'll contact you to schedule delivery.
Please use the Shipping Estimator tool in your Shopping Cart to calculate the costs and delivery times for each shipping option. The finalized charges will appear in step 2 and 4 of the checkout. These costs are calculated based on the product selection and your shipping address.
When can I expect to receive my order?
Actual shipment arrival depends on the availability of the product and the shipping method you select. Delivery is also influenced by order processing time (which includes credit verification and time to pick and pack your order). During busy periods and holidays, delivery may take longer than estimated so please allow extra time for product arrival.
How can I get my order faster?
Some of the most common causes of delays are incorrect, inaccurate or out of date information.
- Enter all addresses carefully and accurately
- billing address and phone number must match the details your bank has on file for you.
- delivery address should include apartment number (if applicable)
Example
Jane Doe
201-123 Main Street E,
Burnaby, BC
V5J 5K3
- Use an email address issued by your internet provider
- using the email address managed by your ISP will ensure that important messages about your orders are always sent to your most trusted account.
- Select in-store pickup during checkout
- pick up orders in your local store and get them fast.
- Express/Air shipping:
- if you really can't wait, choose this option during checkout.
Does WDMS offer international shipping?
We are unable to ship orders outside of Canada. But we do accept most credit cards issued in Canada and the United States for payment.
Can I order a product and ask you to ship it to someone else?
Certainly. Just enter the address where you want your product delivered, in the "Ship to" portion of the Checkout process.
Can I ship to a PO box address?
Yes: to make sure that orders being sent to PO boxes and rural route addresses get to their proper destination, please include a physical street address or highway number with your order.
Back to Top
Purchases & Returns
How do I exchange or return a defective product I bought online?
We would be pleased to exchange or refund your online purchase, including Web Only products, in store within 30 days of receiving your order for most product categories. We will gladly exchange Computers, Monitors, Printers, Laptop Computers, Camcorders, Digital Cameras, Portable DVD Players and Air Conditioners within 14 days of receiving your order.
If you would like to return a heavy goods item, please contact our Customer Care Department at 1-800-XXX-XXXX. Shipping and handling (S&H) charges are non-refundable; however, we will gladly refund your original shipping cost if you are returning an item because of an error on our part, or we have determined that the product is defective.
Your electronic invoice is required as proof of purchase.
Can I purchase online and pick up my order at the Store?
Yes, you can now place an order online at wayne-solutions.com and pick it up at the store. In Store pick up is fast and convenient and you automotically pay the lowest price. For more information about in store pick up, call us.
If I return a product, how long do I have to wait for a refund?
When you return a product, you will receive a refund within 7 business days of us receiving and verifying the item. When you return a product that you have purchased using a credit card, the same card you used will be credited with the refund.
Back to Top
Environmental Handling Fees
Why am I charged an environmental handling fee?
Please be advised that your http://www.wayne-solutions.com/ purchase may include an environmental handling fee as required by your provincial government. Used to support provincial recycling and disposal programs, environmental handling fees are collected on products made with materials such as metal, glass, and plastic that can be recycled into other products. Handling fees are also collected on products that may contain substances that are hazardous to the environment. wayne-solutions.com charges environmental handling fees on items that we ship to, deliver to or pick up in provinces or territories where we are required to do so. The handling fee amount reflects the applicable rate. You will see the handling fee amount during the checkout process.
How is the environmental handling fee displayed?
If you buy multiple products that are subject to an environmental handling fee, your shopping basket will display the individual handling fees for each product, as well as an environmental handling fee subtotal.
For example:
SKU 1: $99.99
SKU 2: $199.99
SKU 3: $1299.99
Environmental handling fee: $25.12
Environmental handling fee: $52.32
Environemtal handling fee: $253.85
Environmental handling fee subtotal: $331.29
What happens if I return a product?
If you return an item for which you were charged an environment handling fee, the amount of the handling fee will be refunded. Please refer to your packing slip or our return policy for more details on returning items.
Need more information?
Visit your provincial government's websites for more information on the specific environmental programs they provide.
Back to Top
Web Site-related
What if I find a misprint or an error on the web site?
We do our best to ensure that we provide you with the most up-to-date and accurate information. However, in the event that you do see any typos or errors on our web site, please let us know and we'll make it right. You can contact us by phone at 1-800-xxx-xxxx or by email at webmaster@wayne-solutions.com. We greatly appreciate your feedback.
Who can I email for issues regarding your retail stores?
We're glad to be of any assistance should you have any issues that need taking care of. If you're looking for a specific email address, simply click on the "Contact us" link located on the bottom right-hand side of our homepage and in this Help section. You will be taken to a page that has all of our email addresses and their purpose. Just choose the one that best suits your needs, send an email, and you will get a response promptly.
Back to Top |
